Privacy Policy

When Soog Time provides our products and services to members/customers, Soog Time follows the principles of compliance and personal data protection. Please read Soog Time's privacy statement to understand how we use the personal data we may collect from you.

By providing us with your personal information, you agree to this privacy statement and the collection, use, access, transfer, storage and processing of personal information described in this privacy statement.

1.         What is this privacy statement?

This privacy statement concerns the types of personal information we collect, how we collect your personal information, how we use your personal information, when we disclose your personal information, when we transfer your personal information and your right to access and correct your personal data

 2.        What is personal data?

A personal data is an information directly or indirectly related to you. This includes information that can be used to identify you or contact you.

3.         What type of personal information do we collect?

In order to provide you with our products and services and operate effectively, we need to collect relevant personal information which includes (but is not limited to) the following: -

a.       Contact information, such as your full name, date of birth, identity, supporting documents (including national ID, full name and address shown on the electricity bill or bill), gender, nationality and ethnicity, preferred language, personal and/or company address, landline (home and office), fax number, email address

b.      Credit card information and bank account information

c.       The status of your subscription to our service

d.      Your personal interests and hobbies to help us improve our products and services

e.       How you use products and services

f.        The equipment you use to access our website, our products/services (such as your mobile phone, computer system and platform) to customize the service according to your needs

 4.        When and how do we collect your personal data?

We may collect your personal data when you do the following:-

           i.            Register or subscribe as new members (verified members, online store members, etc.)

         ii.            Use our products or services

       iii.            Take one of our surveys

       iv.            Participate in one of our marketing or promotional activities

         v.            Participate in competitions, loyalty programs, competitions organized by us

       vi.            Responses to any marketing materials (communication, etc.) submitted by us

     vii.            Visit or browse our website/app

   viii.            Lodge a complaint with us

       ix.            Send us your comments or suggestions (via our website or app or hard copy)

 When you visit our website or app, please note:

a.             The Soog Time system will automatically collect the IP address and information about your visit (such as timestamp, date, duration, etc.).

b.            Cookies after logging in. Cookies are information transmitted by a website to your computer's hard drive for record keeping. The use of cookies has now become an industry standard, and you will find it on most major websites. In fact, most browsers are initially prepared to accept cookies. If you wish, you can reset your browser to notify you when you receive a cookie, or refuse to accept cookies. Please also note that if you configure your browser to not accept cookies, it will affect the user experience and certain areas of certain websites will not function properly.

c.             Our website may contain links to third-party websites. Therefore, Soog Time will always try to explain this when you leave our website; Therefore, it is recommended that you check the third party's privacy policy before disclosing your personal information to the third party's website.

5.         How we use your personal information

We may collect and use your personal information for one or more of the following purposes: -

a.             Verify your identity

b.            Assess and process your requests for our products and services

c.             Provide you with the products and services you need

d.            Manage the products and services we provide to you (including collection of goods, bills and convenience fees)

e.             Investigate and resolve any service issues, billing, rating requirements, complaints or other inquiries about our products and services you send to us

f.              Detect and prevent fraudulent activities

g.            Keep in touch with you and provide you with all the information you need

h.            Participate in commercial transactions with products or services that will be provided to you.

i.              Better establish and manage business relationships with you.

j.              Processing communications you send to us (for example, answering questions and handling complaints and comments).

k.            Help us monitor and improve the performance of our products and services, customer service/customer relationship teams, and make them more efficient.

l.              Maintain and develop our infrastructure and business systems, including testing and updating these systems.

m.          Manage staff training and quality assurance.

n.            Tell you about the advantages and modifications of our products and service functions.

o.            Determine how we can improve our service for you.

p.            Investigate, respond to or defend claims against or related to Google and Noqoody Pay.

q.            Carry out marketing activities (for example, market research).

 6.        Disclosure of your personal information

In terms of providing our products and services and the management of operations, we may be required to disclose information about you to the following third parties:

           i.            Law enforcement agencies

         ii.            Government agencies

       iii.            Companies or organizations that act as our agents, subcontractors, service providers and professional consultants

       iv.            The other party with whom you explicitly or impliedly agree

         v.            Customer inquiries and other customer-related services (including tele-marketing team)

       vi.            Data Processing Service and IT Service

     vii.            Media and marketing services (including advertising)

   viii.            Market research and website usage analysis service

       ix.            Comply with all laws (including regulations, guidelines and obligations) applicable to Soog Time Online.

 7.        If the personal information you provide is incomplete

If there are instructions (for example, on the registration/request form), you must provide us with your personal information so that we can process your request for our products and services. If you refuse to provide this mandatory personal information, we may not be able to process your request or provide you with our products or services.

8.         Access to your personal data

We can help you access and correct the personal information you have if required. If you wish to obtain personal information that we have, or if you believe that the personal information, we have is inaccurate, incomplete, misleading, or out of date where applicable, you can make a request by sending an email to our feedback department. You must provide your user ID, full name, email address, mailing/billing address, mobile/land phone number, and provide brief information about the information to be copied into such applications. We may charge processing fees to find and provide you with access to your personal information to cover management fees. We will make all reasonable efforts to respond to your request for access or correction of your personal information within 21 days after receiving your request and processing fee.

Please note that in some cases, for example; when we are unable to verify your identity or the requested information is confidential, or if we repeatedly receive requests for the same information, we may need to deny access to your personal information. However, we will inform you why we were unable to comply with your request.

 

9.         Your responsibilities as a member

You are responsible for providing us with accurate and complete information about yourself and any other person whose personal information you provide to us, and you are responsible for contacting Soog Time by using the contact information to update if it is incorrect or out of date. This obligation is a condition to providing our products and services to you and others who have authorized the use of the products and services by you or your organization/company.

If you need to provide us with personal information related to a third party (for example, information about your business partner, spouse or children), or you are the designated person in charge (related to an organization or business) to contact us, purchase, and use our services and products), you will confirm that you have obtained their consent or have the right to provide us with their personal information, and we will use the information accordingly and notify them to read our privacy statement on our website.

 10.      Update our privacy statement

We may be required to review and modify this privacy statement from time to time, and the updated version will apply to and replace all previous versions, including but not limited to brochures or printed versions. If you continue to use Soog Time products and services, after communicating the review and modification, it means that you accept the review and modification. Please visit our website or our advertising website for information on our latest practices.